Case Study: Advisory Services
CHALLENGE & TEST REQUIREMENTS
- Digital Menu Board delivery to client was encountering issues with regards to both quality and speed of delivery to client
- Testing – though undertaken – was occurring late in the process, by only one group, and lacking sufficient coverage
- Tools and processes employed for project and test assets and activities were disparate and insufficient
- Resultant testing maturity level was at Level 2: Quality Initializing
QUICK FACTS
- Digital Menu Boards provided for major retailers in the fast food industry
- Menu Boards have dynamic content and animation
- Price and calories updated from separate interface
SOLUTION & APPROACH
QAC engaged Cineplex in an advisory and implementation role to establish:
- QA oriented processes & practices
- JIRA usage for test asset management
- QA enhanced roles & responsibilities
- Enhanced internal- & external- communications
- Metrics & measures to gauge QA activities
RESULTS
- JIRA, Processes, Role, Activities, and Metrics established via coaching and training aids
- Internal and External communication improved resulting in better insight into issues earlier
- Jira implementation in concert with Quality Checklists aid in enforcing testing due diligence
BENEFITS
- Testing Maturity increased to Level 3: Quality Conscious
- Daily Stand up ceremonies significantly improved team communications
- Better 2-way communication channel established with partners for long term planning, scope control, and quality issues.