Reimagining Patient Engagement and Care Management with EHR
A large technology company specializing in EHR (Electronic Health Records) in community hospitals and rural communities wanted to digitize their patient healthcare records system.
At a Glance
Serving over a million patients in 900 hospitals, an EHR technology company wanted to transform their health care reporting from a cumbersome paper practice into a digitized network with omnichannel access.
The Challenge
The traditional healthcare experience includes disconnected patient experiences, piles of paperwork, overcomplicated processes, and convoluted engagements. New technology can streamline this practice into an organized and accessible network.
The client wanted to digitize the healthcare experience by providing a total care experience touching Customer Experience (CX), User Experience (UX), Multi Experience (MX), and Employee Experience (EX).
The Solution
- New Product Conceptualization, Design, Development, Testing and Maintenance.
- Product Deployment and Support
- Customer Care (L2,L3 and L4 Support)
- Technology upgradation and Third-Party integrations
- Regulatory /Compliance Certifications
- MU – Stage 1, 2, and 3 Changes and Dashboard
- Public Health Reporting
- FHIR Interoperability
- mHealth App suite
The Results
Patient portals and mobile apps provided patients with a consolidated view of their total care experience, including their medical history, insurance status, prescriptions, test results, reports, and pending payments.
Telehealth and Homehealth platforms simplified the patient experience.
Patients developed a deeper real-time understanding of their conditions, thereby increasing treatment plan accessibility and adherence.
Patients enjoyed the flexibility of engaging with their healthcare providers using their preferred channels.
Improved patient-provider dynamics enabled patients to be more connected and empowered.
Patients enjoyed around-the-clock access to health care, medical records, and payment services.